Refund and Returns Policy

Introduction

At Genext Infotech, we strive to ensure that our IT Retail Partners are satisfied with our products and services. This Refund and Returns Policy outlines the conditions and procedures for returning products and processing refunds.

Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  1. Time Frame: Requests for returns and refunds must be made within [number] days of the purchase date.
  2. Condition: The product must be unused, in the same condition that you received it, and in its original packaging.
  3. Proof of Purchase: A valid proof of purchase (e.g., receipt, invoice) must be provided.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

  1. Digital Products: Software licenses, downloadable software products, and other digital goods.
  2. Customized Products: Items that have been customized or personalized.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Your Contact Email] or [Your Contact Phone Number] to request a return authorization.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
  3. Shipping: Pack the item securely and ship it to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Refund Process

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original method of payment within [number] days.

  1. Notification: You will be notified via email once your return is received and inspected.
  2. Approval or Rejection: We will inform you of the approval or rejection of your refund based on the condition of the returned item.
  3. Processing Time: Approved refunds will be processed within [number] days and a credit will automatically be applied to your original method of payment.

Transaction Refunds

In addition to product returns, we also process refunds for transactions under the following conditions:

  1. Erroneous Transactions: If a transaction was made in error, please contact us within [number] days to request a refund.
  2. Unauthorized Transactions: If you believe a transaction was unauthorized, please notify us immediately so we can investigate and process a refund if necessary.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

Genext Infotech
Email: support@genextinfotech.in
Phone: +91 9031274853
Address: Kokar Industrial Area, HB Road, Ranchi Jharkhand 834001 (India)